Gymshark Reviews
Based on 37 customer reviews and online research, gymshark.com has a consumer rating of 3.2 out of 5 stars, indicating that most customers are generally satisfied with Gymshark.
5 Stars(14)
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4 Stars(7)
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3 Stars(2)
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2 Stars(2)
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1 Star(12)
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How would you rate Gymshark?
Top Reviews
I ordered from them for Black Friday almost one month ago. I had to send 3 emails to learn that my ordered has been lost in the process. They offered to pay me back or to issue a gift card and say that sending a replacement order was not possible as the items were out of stock. After investigating on my side, I find out that only one item was stock out. And guess what? THE TRACKING NUMBER THEY GAVE ME WAS A FAKE ONE. After contacting the delivery service, they confirmed that it was a SCAM and a FALSE TRACING NUMBER. After complaining and sending 5 more emails (of course they took ages to respond every email pretending to be overwhelmed), they are sending me a replacement order, but considering their customer service, I am not even sure to receive it... AVOID GYMSHARK, they are not trust worthy at all and their CUSTOMER SERVICE IS TERRIBLE.
I ordered stuff which on website said 2-5 days delivery. They gave me tracking number what is showing me is in my town, but 2 weeks no one contact me. Customer service just said to wait 12 more days (why!?), what I refused... Suddenly my order "is lost on delivery" and they want to give me credit of same amount for next order... I don't want to, bcs I waste 2 weeks for nothing and I just want my money back...
Customer Reviews (37)
Refusing to refund me correctly. They insist that any refund goes onto the gift card first. I have never come across this before and feel it’s really quite sneaky. Beware of their sneakiness!
Emma and Sadie were very helpful when I needed a replacement. One of the best customer services that I had worked with!
They were super helpful and responsive via email to help fix my problem and make it better
Hi it's Rafael!
I just posted "how to style: gymshark 5" inseam shorts | outfit ideas!" on my YouTube: Rafael Mendoza!
They fit true to size. I am 5'10 and 165 lbs. I bought these shorts in the size small. There are not enough good things to say about these shorts! They are amazing! I wear them almost every day. Although I run them through the wash often, their quality has not changed. I have a few pairs including white, black, red, and blue. I was nervous about staining the white pair. But every stain has easily washed off! These shorts are top quality. They are also pretty affordable! Love them.
I would never buy any other gym wear, I literally have gym shark leggings in every colour! The material is so flattering and the quality is amazing!
I was gutted to receive the new Yellow Flex leggings only to find that the seem was split, I emailed for assistance and within 3 hours my issue had been resolved and a replacement was in the post express delivery! Excellent customer service, would never go anywhere else!
I really can't fault gymshark.
Fantastic customer service.
I had a faulty item and they replaced it straight away, even though it was out of the refund policy timescale.
Excellent customer service! Quick responses to all of my emails and so happy with the outcome! Thank you Gymshark for your amazing customer service! Very happy! ????
I recently discovered Gymshark through a fellow youtuber friend of mine and decided to check out their website! First off, it's a good website. Going through their catalog and browsing products was nice and easy. They actually have many clothing options for women but they also sell lots of different pieces for men as well!
I ended up buying from both sections and I surprisingly liked the mens pieces more than I thought. I shopped with a friend and decided to tried on his items too, so check out the video if you'd like to see the try-on's and more of what I thought of this purchase!
(ps. I think it's important that I mention this was the fastest international shipping package I've ever recieved. Still shook.)
ALSO NOTE: The sports bra I purchased was too small and I tried to ship it back but I think the process is a bit complicated for me and since there is NO free returns, I've just decided to give it to a friend.
Tried to buy leggings yesturday which the site flagged my card as fraud. I tried 4 times! I sent support an email and they had the nerve to tell me to make a new email and get a new contact number to try again!!!! Like really you want me to try 5 times, create a new email AND get a NEW phone number? Yeah let me just get over to apple, buy a new phone so I can have a new number for a pair of leggings! I'm not going to buy anything now!
I'm completely obsessed with gymshark. I own more gymshark than Lululemon. The quality is great but you need to purchase the more higher priced items. If you buy the $40 dollar leggings don't expect them to be amazing quality. The best leggings are $80-100. Other than that I've had great customer care experiences. One time my leggings ripped in the crotch area on leg day 2 months after I purchased them. I sent pictures to gymshark on Facebook messenger and they sent me a new pair in the same day. I didn't even need to give back the ripped ones. That was pretty awesome. One complaint is that they constantly release new clothing which sell out in hours or days. Instead of restocking those they just release new products. I've been eyeing the same leggings for over a year that never get restocked. Still I love gymshark!
I've placed a couple of orders with gymshark, as a newbie I did have some doubts regarding to shipment and returns particularly in the country I live in. The gymshark support team was fast to reply by e-mail and overall quite friendly. Nothing negative to add.
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